Return Policy
Returns
- 1. Unless you notify Phoenix Agencies Aust. to the contrary by email, telephone, or facsimile transmission within fourteen (14) days of delivery of any Products and such notification is confirmed in writing within seven (7) days of its receipt by Phoenix Agencies Aust., the Products shall be deemed to have been accepted by you.
- 2. Phoenix Agencies Aust. will accept product returns and provide you with (at Phoenix Agencies Aust. discretion) a replacement for the Product (subject to availability) an exchange voucher, refund, or repair where
- The Product delivered is faulty or is not of merchantable quality, or
- The Product delivered is not fit for its intended purpose, or
- The Product delivered does not match the description on the Site.
- 3. If the Product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the Site or covered under a warranty from the manufacturer, then please contact us on +61(0)482 901 027 or email admin@pheonixagencies.com.au and one of our Customer Service Team will assist with your request. To enable us to evaluate your return request, please provide us with:
- the Order number, invoice number or receipt number.
- a detailed description of the problem or the reason for your request to return the Product.
- photograph(s) of product that is damaged during transportation (if it is required, we will advise you which email address to send it to).
- your name and contact details.
- 4. We will evaluate your return request and issue you with a Returns Authorisation Notice once we have received details of your return request. We will send you full return instructions and return address. If we feel the problem described requires clarification, we may contact you to clarify to provide more efficient service.
Termination and/or Suspension of Account
- 1. We may terminate this agreement for convenience at any time on notice to you. Without qualifying the foregoing, we may immediately suspend, terminate or limit your access to and use of the Site and (where relevant) your account if we reasonably suspect that you have committed a fraudulent act and/or you breach these terms and conditions and:
- the breach cannot be remedied; or
- you fail to remedy the breach within 10 days of our notice to you of that breach: or
- if there is an emergency.
- 2. You may stop using the Site at any time and for any reason.
- 3. We may stop making the Site (or any part of it) available without prior notice. If so, any orders that we have accepted will not be affected by this unless the Products that have been ordered are no longer available or we are prevented from supplying the Products, in which case, we will notify you and valid payments will be returned in accordance with these terms and conditions.
Do-It-Yourself and How-To Content
- 1. You acknowledge that the video clips and photographs contained in this Site may depict activities undertaken by qualified and highly trained professionals and/or experts.
- 2. You agree not to attempt to replicate any activities shown on this Site unless you have:
- checked the service information and specification for the specific Product, vehicle, or system that you are using or working on, as the correct method may be different to any generic example shown in this Site.
- obtained advice from the relevant qualified experts, tradespeople and/or professionals.
- complied with all applicable laws, regulations, and by-laws; and
- complied with all applicable laws, regulations, and by-laws; and
- 3. The film and text transcript in this website are intended to be an information source only. Phoenix Agencies Aust. makes no statements, representations or warranties about the accuracy or completeness of the films.
- 4. Subject to applicable laws, Phoenix Agencies Aust. does not accept any liability (including, without limitation, liability in negligence) for any expenses, losses, damages, costs, accidents, injuries, deaths, fines, legal proceedings, suits, or any other law violations you suffered, incurred or made against you as a direct or indirect result of your access and use of this website and its contents (including but not limited to the films and the information in any films being inaccurate or incomplete in any way, and for any other reason).
- 5. The films in this website may be used or reproduced in whole for non-commercial and/or personal use provided that any reproduction is unaltered and that an attribution of the source is included. The film may not be altered, built upon, or transformed. All information on this website is protected by copyright and other intellectual property rights. The text, images, graphics, sound files, animation files, video files and their arrangement on this website are all subject to copyright and other intellectual property protection laws in Australia and other countries, including but not limited to the Copyright Act 1968 (Cth) and through international treaties. Apart from any use that is permitted under the Copyright Act 1968 (Cth), all rights are reserved.
General Provisions
- 1. If the whole or any part of a provision of this agreement is void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of this agreement has full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of this agreement or is contrary to public policy.
- 2. This agreement is governed by the laws of Australia. Each party submits to the non-exclusive jurisdiction of the courts of that place.
Privacy Policy and Your Personal Information
- Refer to the Privacy Policy which forms part of these terms and conditions.
Definitions
- Capitalised terms used are defined in these terms and conditions. In these terms:
- “GST” has the meaning it has in the A New Tax System (Goods and Services Tax) Act 1999 (Cwlth).
- “Liabilities” means all direct and/or indirect liability for: costs; damages; losses; claims, causes of action, accidents; injuries; deaths; law and traffic violations; and expenses including but not limited to legal fees.
- “LoginID” means the email address that you provided to us as part of the registration process to use the Site.
- “Product’ means each good or service that is advertised on the Site.
